PRIVACY POLICY

Last Updated: 1 December 2025

Texas Retail Vapes (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how it is protected, and your rights under applicable laws.

1. Information We Collect

We collect personal information when you:

  • Create an account
  • Place an order
  • Enter a contest or survey
  • Opt in to marketing
  • Use website features

Information collected may include: Name, email, phone number, mailing/billing address, payment details, IP address, age-verification details, cookie data, and product preferences.

For gift orders, we collect recipient information but do not use it for marketing.

We do not collect data from anyone under the legal smoking age or under 13 years old.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Verify age and identity
  • Improve your shopping experience
  • Personalize content and product recommendations
  • Respond to customer service requests
  • Run promotions, contests, and surveys
  • Send marketing emails/texts only if you opt in

You may update or opt out of marketing anytime from your account settings.

3. How We Protect Your Data

Your information is stored on secure servers with restricted access. All sensitive information (credit card, personal data, etc.) is encrypted and transferred using SSL (Secure Socket Layer) technology. Only authorized personnel under confidentiality agreements may access this data.

4. Cookies

We use cookies to:

  • Remember items in your cart
  • Improve website functionality
  • Analyze site traffic and user behavior
  • Personalize recommendations

You can disable cookies in your browser, but some site features may not work properly.

Third-party providers may use cookies on our behalf to help improve our services.

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Website hosting partners
  • Payment processors
  • Age-verification partners
  • Logistics and shipping providers
  • Fraud-prevention services

These parties may only use your data to perform their assigned services and must keep information confidential.

We may also release information to comply with legal requests, court orders, or regulatory requirements.

6. Your Rights (CCPA & State Laws)

Under the California Consumer Privacy Act (CCPA), customers have the right to:

  • Access personal information we store
  • Request deletion of personal data
  • Opt out of data sharing for advertising
  • Not be discriminated against for exercising privacy rights

To request access or deletion, email us at info@texasretailvapes.com.

Nevada SB 220
We do not sell covered customer information. Covered data includes physical address, email, and phone number.

7. Information We Have Collected in the Last 12 Months

We may collect the following categories:

a. Identifiers:
Name, address, email, phone, age-verification details, payment info, IP address.

b. Consumer Preferences:
Product interests and browsing behavior via cookies.

8. Why We Collect This Information

To:

  • Complete orders
  • Verify age
  • Prevent fraud
  • Improve website performance
  • Provide customer support
  • Deliver promotions (if opted in)

9. Third-Party Service Categories

We may share necessary data for:

  • Analytics & auditing
  • Fraud prevention
  • Debugging issues
  • Processing orders
  • Shipping and logistics
  • Age verification
  • Account management
  • Web hosting & database storage

These partners must comply with CCPA standards.

10. SMS Messaging Terms

By opting in, you agree to receive automated marketing and informational texts. Message frequency varies. Message & data rates may apply.

Cancel: Text STOP
Help: Text HELP

Carriers are not liable for delayed or undelivered messages. Your consent is not a condition of purchase.

If you change your phone number, you must notify us or reply STOP before transferring the number.

11. How to Change or Delete Your Information

You may:
Email us at info@texasretailvapes.com for assistance.

We may retain certain transaction records for legal and regulatory purposes.

12. External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

13. Policy Updates

We may update this policy at any time. Updates apply to information collected after the posted effective date.

14. Questions or Feedback

For privacy-related questions, contact:
📧 info@texasretailvapes.com